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Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For …
Overview
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools…
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Popular Features
- Salary revision and increment management (5)9.292%
- Direct deposit files (7)3.030%
Reviewer Pros & Cons
Pricing
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Unavailable
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Heartland Payroll+ Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Heartland Payroll+ Video
Brief Overview on Heartland Payroll+
Heartland Payroll+ Competitors
Heartland Payroll+ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Pay calculation and Salary revision and increment management highest, with a score of 9.2.
The most common users of Heartland Payroll+ are from Small Businesses (1-50 employees).
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(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For example, a small video production company relies on the software to accurately and timely process payrolls for their employees. With the assistance of a representative during setup and a remote account manager handling the ongoing payroll tasks, the company can ensure that their employees are paid correctly. Additionally, the software's integration with E-verify and Good Hire seamlessly facilitates background checks during the onboarding process.
Furthermore, Heartland Payroll+ is beneficial for medical practices with multiple facilities and scattered employees. These practices have found that the software simplifies the hiring process by ensuring all necessary documentation is in place and securely stored in the cloud. The ability to centralize employee documents in one secure location allows employees to access their pay stubs at any time. Moreover, Heartland Payroll+'s personal service, fixed payroll fee, and lack of sales calls have received high recommendations from users.
However, some users have faced challenges when using Heartland Payroll+. For instance, a user who utilized the product for both payroll processing and credit card processing terminated the latter due to cost and customer service issues. Furthermore, there have been instances where users experienced difficulties with customer service and a lack of immediate tech support during transitions, leading to frustration and perceived poor communication. Additionally, some users encountered problems with timely filing of 941 forms and had to search for emails due to changes in representatives. Despite these challenges, many users find that Heartland Payroll+ provides a cost-effective solution compared to other payroll providers.
Highly Responsive Account Representative: Users have consistently praised the account representative of Heartland Payroll+ for their prompt and helpful communication. Several users have expressed satisfaction with quick email responses, indicating that the account representative is highly responsive to customer inquiries.
Extremely Easy to Use Online System: The online system of Heartland Payroll+ has been described as extremely user-friendly by numerous reviewers. Customers find it convenient to navigate through the software and perform tasks effortlessly. This positive sentiment suggests that the software's interface and functionality are intuitive, making it easy for users to manage their payroll-related activities.
Convenient Onboarding Process with Heartland Hire: Many users have commended Heartland Payroll+'s feature called Heartland Hire, which facilitates a seamless onboarding process for new hires. This indicates that the software provides a convenient and efficient solution for bringing new employees on board, streamlining administrative tasks associated with hiring and integrating them into the payroll system.
Missing Email Reminders: Some users have expressed frustration with not receiving email reminders for payroll processing, which has led to potential issues in managing payroll in a timely manner.
Lack of Local Support: Several reviewers have mentioned the lack of accessible local support after their setup representative departed. This highlights the need for readily available contact in case of any issues or questions that may arise.
Inconvenient Payroll Repeating Process: Users have desired a one-click button feature to easily repeat the same payroll from the previous period, indicating that the current process may be time-consuming or inconvenient.
Users highly recommend Heartland for its personal and attentive service, which includes quick and knowledgeable customer support. They suggest giving Heartland a try for payroll processing and utilizing their useful HR portal. Additionally, users recommend taking the time to learn how to generate reports during implementation. They believe that Heartland is worth making the switch to for its ease of use and online portal. Users also highly recommend signing up with Heartland for payroll processing and onboarding assistance. They suggest spending time during implementation to learn how to run census and payroll reports. Overall, users think that Heartland provides great service, excellent support, and is a reliable payroll company.
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Reviews
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September 24, 2021
Have time and like frustration in your life?
Score 1 out of 10
Vetted Review
Verified User
I used Heartland Payroll+ for both payroll processing and credit card processing. I terminated my CC processing with them due to their costs, customer service, and what I felt were constant new reps. In my experience, it was hard to remember who was handling my account. With payroll, I only stay with them because of the hassle of starting with a new company, but I really wish I had the time because their customer service, in my opinion, is one of the most horrendous in the industry. They implemented a new sign-on procedure and I followed the directions exactly. It Locked me out, and in my experience, no one was available to help me. There was no live chat, no phone number to call, nothing. I'm an MCSE and can navigate this migration, but to not have tech support available immediately during a transition I feel is absolutely ridiculous. This bar is a hobby and I use ADP in my other job and like them so much better. My time is valuable but Heartland Payroll+ doesn't seem to care [to me]. [I] wouldn't complain but this is not [my] first time having issues. They don't file the 941's in [what I feel is] a timely matter which then falls on me to investigate and again I have to search my emails because they changed my rep again. [I feel like it] must be a terrible company to work for. Communication in today's business world is the most important key and in this, it's like talking to a brick wall.
- Cheap payroll processing but [in my opinion] you get what you pay for
- [In my experience] great ability to frustrate their customers
- Geat for the economy because [I feel] they hire so many different people and [in my experience] they don't hang around [so] you don't know who your rep is
- Communication
- Employee retention
- Proper tax filings and timely
- Customer respect
- Payroll
- Ease of use if it was possible
14.285714285714286%
1.4
- [In my experience] not one bit. Just frustrates me for 13 years.
April 02, 2020
I Highly Recommend Heartland Payroll!
We use Heartland for all divisions. We utilize the payroll and employee onboarding products. It helps keep all documents in one secure location and allows our employees to access their pay stubs at any time.
- Onboarding: their secure platform allows employees to upload sensitive documents to a safe location.
- Payroll processing: it's a very easy platform to navigate through.
- Personal communication: I have one rep who I have direct communication with.
- If I need to calculate the net amount for a check, it's a difficult process.
15%
1.5
- The price has been great. It was much cheaper than the other company we used (starts with an A).
- The onboarding has been a big time-saver. Positive ROI for that!
- Having a separate login for my CPA firm has been another big time-saver! The other company we used didn't offer that.
I like the personal communication with my own rep, the onboarding, the price, and the additional login for CPA. None of these were offered with the payroll company we used prior to Heartland Payroll.